InMotion Hosting Support Center

"Add Security Exception" in Thunderbird won't go away

Category: Email

2013-07-17 10:29 am EST

Hits: 11,987
For one of my accounts in Thunderbird, I often see this pop up box no matter how many times I click on "Get Certificate" and "Confirm Security Exception":

The pop up says:

"Add Security Exception.

You are about to override how Thunderbird identifies this site.
Legitimate banks, stores, and other public sites will not ask you to do this.

Certificate Status
This site attempts to identify itself with valid information.

Wrong Site
Certificate belongs to a different site, which could indicate identity theft.

Outdated Information
Certificate is not currently valid. It is impossible to verify whether this identity was reported as stolen or lost.

Unknown Identity
Certificate is not trusted, because it hasn't been verified by recognized authority."

You must login before you can ask a follow up question.

You must login before you can submit an answer.



30,637 Points
2013-07-17 11:05 am EST
Hello Ariel_Fox,

Thank you for your question. If you are getting security errors regarding Thunderbird, you can permanently accept the certificate, here is a link to a walk-through guide.

Essentially, there should be a check box that you can click, it will look like this:

If this persists with only this account, I recommend checking your settings, or setting up the account in Thunderbird again.

If you have any further questions, feel free to post them below.
Thank you,


You must login before you can post a comment about this answer.

Like this Question?

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!