Why are some of our emails having their attachments stripped before reaching their destination?
Category: Email Troubleshooting
The attachments aren't more than a few hundred KB. This doesn't always happen. Though we have seen it happen among many team members, it primarily is an issue for Blackberry users.
Best answer chosen by InMotion Hosting staff
Thanks for posting your question. I'm more than happy to assist you. Since you're noticing this is an issue related to BlackBerry devices it sounds as if the device itself is removing the email attachment. Our limit on attachments is set to 50MB but we recommend sending smaller attachments. It also may be an issue with the receiving server having a limit on the size and type of attachments they will allow. I hope this helps!
If you need further assistance please feel free to contact us.
Like this Question? Tweet
Related ArticlesHow to Track an Email Delivery in cPanel
IMAP Issues Affecting Outlook 2013 and Office 365
SMTP and ESMTP Error Code List
Request a De-listing from a Blacklist
Why do mail servers get blacklisted?
You are NOT logged in. You can still browse our Support Center.
To participate within our Community Support Forum: