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Why are my email recipients not getting my emails?

2012-02-20 2:09 pm EST

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We just moved to a VPS and have been advised by a few people that they are not getting our email. We are not getting any bounce messages, etc., and the mail is not going in their spam box (we asked them to check). The mail is simply not getting through to them. The problem accounts seem to be the big box types, e.g. roadrunner, verizon, etc.

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Tim S
13,821 Points
2012-02-20 2:17 pm EST
Hi robre,

Thanks for posting your question. I'm more than happy to assist you today. Can I have the email address you are sending from as well as the date and time the email was sent? Also, can you tell me one of the recipients that did not receive the email? With this information, I can try to locate the email and figure out what is going on.

Any additional information you can provide will be helpful. Also, are you sending the emails from a email client? If so, have you changed the settings to match your new VPS?

If you need further assistance please feel free to contact us.


Tim S

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