InMotion Hosting Support Center

Website and Cpanel will not load!

2012-05-31 8:07 pm EST

Hits: 1,596
Hello, for some reason i went to setup my mail on my computer and it couldnt contact the mail server so i tried going to the actual website and nothing will come up! not even the cpanel please help me.

You must login before you can ask a follow up question.

You must login before you can submit an answer.



43,761 Points
2012-06-01 8:05 am EST
Hello MikeHarris,

Your site is coming up great from here and other test servers around the world. A situation like this can indicate either an IP block on the server or possibly some network routing interference between you and the server. To determine what the cause is, we will need more information.

I see we have sent you instructions on how to do a ping and trace test. Please forward those results to and this will likely help us determine the source of the issue.

As we do not actively monitor that address, be sure to leave a comment below so we know the information was sent.

Best Regards,
Scott M

You must login before you can post a comment about this answer.

Like this Question?

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!