InMotion Hosting Support Center

Two sites on same account cannot send or receive emails

2012-01-30 1:44 pm EST

Hits: 3,138
I have two sites under one account. They each have different domains and their emails are hosted in the account. Business A cannot send emails to Business B and vice versa. When they send each other emails, they do not get an "unable to send" response. Nothing happens. Why is this happening and how can I fix it?

You must login before you can ask a follow up question.

You must login before you can submit an answer.

Best answer chosen by User


Tim S
13,821 Points
2012-01-30 2:12 pm EST
Hi NJMJdesign,

Thanks for posting your question. I'm more than happy to assist you. I've looked over your account and noticed your primary domain is not pointed to your hosting account with InMotion Hosting. Where you meaning to do this? If not, you'll need to change the nameservers for that domain. Please keep in mind, any changes to DNS can take up to 24 hours to take effect.

Your site, is currently being served from another server that is not ours. If you log into the previous hosts email, do you see the emails you send from the add-on domain?

Here's an article about <a herf="">updating nameservers</a>.

I've checked to be sure the temp URL displays the website, so it appears you have migrated the sites files over already.

If you need further assistance please feel free to contact us.


Tim S

You must login before you can post a comment about this answer.

Like this Question?

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Social Media Login

Social Login Joomla

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!