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Security Token Missing meessage when accessing webmail

n/a Points
2015-11-22 2:33 pm EST

Hits: 4,289
When I am in the screen to log into my webmail, there is a message in red that says, "Security Token Missing". Is my mail secure?

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43,761 Points
2015-11-23 12:04 pm EST

Thank you for your question on secure email connection. Whether your mail is connected securely depends on how you are connecting. If it is through a secure port, then it is connected securely. Our shared servers should connect securely without any errors. I am not showing any token error when I run a test on your server. How are you trying to connect to the email login?

Kindest Regards,
Scott M

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Hi Scott, I was logging in the same way I've been logging in for 6 years. Now, the token error is gone, but I am still curious as to what caused it to appear in the first place, what it means, and if I need be worried. Thanks!
13 Points
2015-11-24 10:32 am EST
Hello AlphaBerd,

Generally this can mean that the token presented from cPanel changed while since the last time you connected and your browser had a different one stored. It should have just been a small glitch but should not be anything to worry yourself about.

Best Regards,
TJ Edens
10,077 Points
2015-11-24 11:14 am EST

2015-11-24 7:48 pm EST
Thank you!

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