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Problems with webmail

2013-05-13 9:52 pm EST

Hits: 1,437

Could you please help diagnose this error message when I send a test mail to my web mail:

I'm also unable to log in to my web mail even though I'm using the proper credentials.

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
No Such User Here"

------ This is a copy of the message, including all the headers. ------

Return-path: <>
Received: from ([]:40753)
by with esmtps (TLSv1:RC4-SHA:128)
(Exim 4.80)
(envelope-from <>)
id 1Uc4KB-0007TP-Vp
for; Mon, 13 May 2013 21:46:44 -0400
Received: by with SMTP id u16so13882168iet.14
for <>; Mon, 13 May 2013 18:46:43 -0700 (PDT)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;; s=20120113;
X-Received: by with SMTP id n7mr475009igj.106.1368496003103; Mon,
13 May 2013 18:46:43 -0700 (PDT)
MIME-Version: 1.0
Received: by with HTTP; Mon, 13 May 2013 18:46:12 -0700 (PDT)
From: "Neeraj ~" <>
Date: Mon, 13 May 2013 21:46:12 -0400
Message-ID: <>
Subject: new test msg
Content-Type: multipart/alternative; boundary=089e013c69ca2444b304dca3cea4

Content-Type: text/plain; charset=ISO-8859-1

new test msg

Content-Type: text/html; charset=ISO-8859-1

new test msg


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Best answer chosen by User


30,497 Points
2013-05-14 9:32 am EST
Hello neeraj,

Thank you for your question. I checked and was able to replicate this issue.

I fixed it by checking the MX Entry option in cPanel (under Mail). I then reset the setting by changing it to Remote Mail Exchanger, then to Automatically Detect Configuration.

I then was able to send a test message successfully without any errors.

Also keep in mind if you have an Email Forwarder setup, and you send an email from that address, it will not forward back to the sending address.

If you have any further questions, feel free to post them below.
Thank you,


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Thank you, John Paul.
26 Points
2013-05-14 6:45 pm EST
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