InMotion Hosting Support Center

Problems receiving email Mac Mail

2012-09-27 2:02 pm EST

Hits: 5,554
Hi, I've looked through the forums and answers online but they don't seem to address my problem. I can send emails from my email, and receive emails that I've sent myself from the same account, but can't receive emails from an external account. I have made sure that my user name is my full email and not my cPanel name (I think). Please help. Thanks.

You must login before you can ask a follow up question.

You must login before you can submit an answer.

OK. I have the same problem. I have 2 domain names on my business hosting account. However, I'm not receiving any mail from Please help. Is it because glam-icon is set up as an add-on domain name? How can I receive email then?
0 Points
2013-06-29 12:15 pm EST
How do you know when the domain is propagated?
0 Points
2013-07-19 04:09 pm EST

Best answer chosen by User


43,761 Points
2012-09-27 2:11 pm EST
Hello SSung,

I see your account is brand new. The issue you describe is typical for a new account as the domain name propagates across the web. This process can take up to 4-24 hours.

After the propagation takes place, your email should function properly.

Best Regards,
Scott M

You must login before you can post a comment about this answer.

Hello TracyB,

DNS Propagation occurs when a change to DNS settings have occurred. It's basically the delay that occurs as the change is passed from server to server on the internet so that the change is recognized when you type the domain name into a browser.

As Scott stated above, this is normally up to 24 hours. If you want to check the state of your domain, you can do it online by using services that basically ping your website. For example, you can use our tool for visually viewing DNS. You can also try using to see if the server is being recognized around the world. If you need more details, you would actually need to have access to a terminal screen and run a DIG command, or you can try looking for services through the web that provide DIG information (here's one you can try if you wish:

You can tell that the changes have committed if the server your site is pointing to matches with the changes you have implemented. If not, then it should still be pointing to the old server.

I hope this helps give you the answer you needed! Please let us know if you require any further assistance.

Arnel C.
42,973 Points
2013-07-19 5:27 pm EST
Like this Question?

Forum Login

You are NOT logged in. You can still browse our Support Center.

To participate within our Community Support Forum:

Need more Help?

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!