InMotion Hosting Support Center

Problem with email account.

2013-03-22 1:24 pm EST

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Hello, I'm currently unable to send or receive mails with my account, I use Microsoft Outlook and every time I click on ''Send and receive'' there's a prompt asking for the username and password and it doesn't send or receive e-mails. What is the problem?

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40,748 Points
2013-03-22 2:54 pm EST
Hello Aschen,

I reviewed your account and it appears that your account is currently suspended, so email is not working. You may not have received the notice because the primary contact email on your account is the same as your account. It is recommended that you setup an email account outside of your primary domain name as your contact. You will need to call in or chat with support in order to get the account restored to service. This action cannot be corrected through the Support Center (this website). Apologies for the inconvenience, but please contact live technical support - available 24 hours a day, 7 days a week.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.

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