InMotion Hosting Support Center

My Inbox on Outlook 2013 is empty and not showing emails

n/a Points
2013-11-15 12:21 pm EST

Hits: 140,860
When I booted my PC yesterday my inbox on Outlook 2013 is empty and not populating. I am using IMAP. On another PC with Lookout 2013 it loads fine. The subfolders populate OK it is just the Inbox. I have tried removing and adding the account back using the instructions for IMAP and SSL.

I can send mail fine.

You must login before you can ask a follow up question.

You must login before you can submit an answer.



31,633 Points
2013-11-15 12:52 pm EST

Sorry to hear your emails are not showing. Microsoft pushed out an update to Outlook 2013 & Office365 on 11/13/2013, that affected many users. Here is a link to the Official Microsoft forum, where they are discussing the problem and solution.

It has been reported by some customers that this will help:

Displaying Folder Hierarchy in Outlook

  1. Under the "Folder" tab, right of the "Favorites" tab, click "IMAP Folders"

  2. Outlook should open a dialog box with IMAP folders. There is a checkbox that says, "When displaying hierarchy in outlook, show only the subscribed folders." That should be unchecked, then force a send/receive and it should immediately start downloading the inbox files.

If your problems persist, I recommend reading our full guide on the Outlook 2013 & Office365 issues. It provides additional solutions such as uninstalling the recent updates (KB2837618 or KB2837643), or Changing the root folder path.

It may also be helpful posting/reviewing Microsoft's forum for a solution.

If you have any further questions, feel free to post them below.
Thank you,


You must login before you can post a comment about this answer.

Worked for me too, thanks for the help. (using office 365)
3 Points
2013-11-19 10:39 am EST
Worked perfectly! Thanks!
3 Points
2015-08-10 3:54 pm EST
I just wanted to remind everyone that you can set up unlimited email accounts with our Business Hosting plans. Get everyone in your office set up with email right away.
11,130 Points
2018-09-14 12:29 pm EST
Like this Question?

Forum Login

You are NOT logged in. You can still browse our Support Center.

To participate within our Community Support Forum:

Need more Help?

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!