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Outlook 2010 Trash file emails


rydog
Asked:
2016-03-07 1:30 pm EST

Hits: 110
We have 2 separate machines with 2 separate email accounts. Both are running Outlook 2010 and email is set up as IMAP. The Trash folder on one machine only goes back 2 weeks and the other goes back only 1 week even though there are older emails that should be in the file. Auto archive is turned off on the machines. Logging in to Webmail, the older trash emails are not their either. For the other email addresses associated with my Outlook they retain the trash from the beginning of time so I know it is not on my end.

Where are the older messages? Why is the server not respecting my wishes to keep all old trash?

I have read the only pertinent question regarding this on the forum and my deleted emails do not have a strike-through in them as in a Purge item.

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__EDIT___ This gets weirder. I have given up trying with the IMAP account and created a POP3 account. When I went to move over the subfolders it got interesting. When I moved the final subfolder that I had created all of the past trash emails that were not in the folder APPEARED! There seems to be some glitch when having INBOX subfolders that prevents you from viewing all of them. Any thoughts as to what the problem is?
rydog
27 Points
2016-03-18 03:33 pm EST

OTHER ANSWERS

0

scott
Staff
43,761 Points
2016-03-07 1:45 pm EST
Hello rydog,

Sorry to hear you are having issues with your emails disappearing from the Trash folder. Our servers do not remove trash automatically. The trigger for deleting emails from the trash folder is set up within each email address. This may be able to be set via webmail (horde, roundcube, squirrel clients) or also on connecting email clients or phones. You will need to check all devices and clients that check those specific email accounts to locate the setting that is giving permission to delete.

Of course if you cannot locate the settings, you can contact Live Support so they can give you a walkthrough and see what they can see on their end.

Kindest Regards,
Scott M

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This gets weirder. I have given up trying with the IMAP account and created a POP3 account. When I went to move over the subfolders it got interesting. When I moved the final subfolder that I had created all of the past trash emails that were not in the folder APPEARED! There seems to be some glitch when having INBOX subfolders that prevents you from viewing all of them. Any thoughts as to what the problem is?
rydog
27 Points
2016-03-18 3:32 pm EST
Hello rydog,

I don't have any idea why that would be the case, but from dealing with Outlook in the past, it does not surprise us. We will have to add your method to our troubleshooting list for this issue. Thanks for letting us know what worked for you.

Kindest Regards,
Scott M
scott
43,761 Points
Staff
2016-03-21 2:28 pm EST
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