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Outbox missing from Outlook 2010

2015-12-09 11:16 am EST

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Hello, I have added my IMAP email address to Outlook and it functions correctly. I have updated my Folder List and tried to add IMAP folders>Query but I cannot find the Outbox folder that would show files to send out. I have several other email addresses in Outlook (MAPI) and they have their individual Outbox folders that work correctly. None of them contain the outgoing emails sent from my new account.

I am not sure if it is a separate issue or not but I get the progress bar at the bottom of the page along with "updating folder list". Something I had not had prior to the new email address being added.

Can you please help me figure out how to add the Outbox folder?

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UPDATE: The Outbox and Draft folders were in a VERY old and original email address associated with Outlook. I am all set but others may run into this issue.
27 Points
2015-12-09 12:06 pm EST



42,973 Points
2015-12-09 11:42 am EST
Hello Rydog,

Sorry for the problem with the Sent box (outbox) in Outlook. Normally, this is a configuration issue with the Outlook email client where the folders are syncing. Check out this tutorial: subscribing the folders in Outlook 2010. If you continue to get problems with the email on this issue after making sure that you have it properly assigned, then you may need to speak with Microsoft technical support to determine issue with the client. I hope this helps to answer your question, please let us know if you require any further assistance.

Arnel C.

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