InMotion Hosting Support Center

After I get an email from support i get multiple emails for the same question I asked...WHY?

2013-07-27 1:46 pm EST

Hits: 877
Once I request for support i got multiple emails fore the same question I asked WHY?

You must login before you can ask a follow up question.

You must login before you can submit an answer.

Pleas stop sending me multiple emails for the same answer
5 Points
2013-07-27 01:48 pm EST



30,400 Points
2013-07-29 1:57 pm EST
Hello aatebeje,

Thank you for your question. I looked into this, and it seems we are getting into an auto response loop.

I see whenever we send you an email, we get an autoresponse back with the subject "Thank you for your email."

When the email gets back to us, it creates a ticket (which sends you another email), and we get your autoresponse again.

I'm not sure where you setup the Autoresponder, but if possible I recommend adjusting the Interval. For example when you setup an autoresponder in cPanel, you can enter an interval time.

If the interval is set to "7 hours" it will only send this response once within a 7 hour period. If there is No Interval set, every time that you receive an email it will autorespond.

If you have any further questions, feel free to post them below.
Thank you,


You must login before you can post a comment about this answer.

Like this Question?

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Social Media Login

Social Login Joomla

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!