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Multiple Copies of email

2016-08-01 11:43 am EST

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I have begun receiving multiple copies of emails. Nothing changed on my end. Using Outlook 365 on my laptop (Office 2016). What has changed on IMH.

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I have already reviewed similar questions. found to be bs
8 Points
2016-08-01 11:44 am EST
The answer is _ _ . I need you to review my account for corrupted emails. Please do and advise.
8 Points
2016-08-03 01:11 pm EST



43,761 Points
2016-08-01 12:31 pm EST

Thank you for your question on multiple emails in Outlook. While we did recently update our server fleet to use DoveCot vs Courier, they should not have any effect on Outlook getting multiple copies of emails in an ongoing basis.

Did you check your Webmail to see if you are getting multiple copies? If not, have you checked another email client such as ThunderBird or Opera? Does this happen with every email or is it sporadic? Is it specific email addresses? times? days? or does it occur every time?

You may want to consult the Live Support team so they can check server side things, but in the past, it has ended up being an issue with Outlook. There are different causes and fixes that can be found via Google.

Kindest Regards,
Scott M

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8 Points
2016-08-03 1:12 pm EST
Hello Eanllc,

This issue has been addressed directly by Microsoft here. If you continue to have issues after taking the actions that Microsoft has said would fix the problem, then please let us know so that we can investigate the issue further.

If you have any further questions or comments, please let us know.

Arnel C.
42,973 Points
2016-08-03 5:16 pm EST
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