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I'm having problems sending an email to an AOL address

2012-04-03 6:05 am EST

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Having looked through your database, I can't find the solution to this. I can't send an email to an AOL address. I receive an error message saying

"Task ' (1) - Sending' reported error (0x800CCC78) : 'Unable to send the message. Please verify the e-mail address in your account properties. The server responded: 550 Access denied - Invalid HELO name (See RFC2821'"

Why is this happening?

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Tim S.
9,967 Points
2012-04-03 7:42 am EST
Hi StuartH,

Thanks for posting your question. I'm more than happy to assist you today. We've seen this before quite a few times and typically you'll need to go into Advanced Settings for outgoing mail and make sure that you have "SMTP Server requires Authenication" is selected. Here's a forum post all about the error message:

Unable to Send Message- Outlook

If you need further assistance please feel free to contact us.


Tim S

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