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gmail will not display images sent using phpmailer

2013-12-25 5:13 pm EST

Hits: 3,421
gmail displays my html emails but will not load the image into the table. Other email programs do show the image such as yahoo, and outlook.

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Is this some kind of security feature? Does it find my code suspicious?
11 Points
2013-12-25 05:15 pm EST
It seems the image itself was the problem. Maybe the downloaded image from fotolia contained some information that gmail didn't like. When I used the snipping tool and sent that copy that I generated myself everything worked fine.
11 Points
2013-12-26 01:17 pm EST



42,973 Points
2013-12-26 1:12 am EST
Hello Alex,

Sorry to hear that you're having a problem with Gmail. We do not format the emails so that they work in one browser or another unfortunately. Since you are seeing them work in other email clients - such as Yahoo or Outlook, then the issue appears to be with the Gmail client. If you are not aware there has been a recent change to the way Gmail handles images. This was announced on Dec 12. You can see the message here:

Gmail not displaying images correctly. There is a response from Google here that might explain the issue as well.

It does appear that you're stating two different things: Gmail NOT displaying images sent using PHPmailer, and then you state in your message that HTML emails are not loading your email into the tables. If you can please provide specific information on what's happening, steps to duplicate the issue then we can investigate immediately.

Happy holidays!

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Hello Alex,

As per the Google update on Gmail, the update for displaying images was done after improvements were made to do this securely. If you continue to have difficulties with this issue, please provide us some more specific information such as the steps to duplicate the issue so that we may further investigate.

Kindest regards,
Arnel C.
42,973 Points
2013-12-26 2:34 am EST
The image may be the problem. It was a Christmas Card downloaded from fotolia -- maybe gmail saw some security issues with that. I read about their policies to not show suspicious images and sent a picture I had taken myself. With that picture everything worked! Next I will take a screen shot of the Christmas Card and see what that does.
11 Points
2013-12-26 1:07 pm EST
Thanks for the help. Alex
11 Points
2013-12-26 1:18 pm EST
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