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email whitelist not working

2019-01-12 10:53 pm EST

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I notice my email filters and whitelist does not seem to work well. I consistently see emails ending up as identified as spam even though I have them set up as a whitelist and a filter to accept. Advice appreciated.
Kind Regards,

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3,862 Points
2019-01-14 11:25 am EST
Hello Rick,

Thanks for posting your question regarding your email whitelist not working properly. I'm sorry to see that you are experiencing emails being identified as Spam, rather than bypassing the filter. This typically only occurs when there is a conflict in the configuration of the Spam Filters. I recommend reviewing your Spam Filters Whitelist, to ensure that you have the email addresses entered accurately. Don't forget, as a customer of InMotion Hosting, you can always contact our Live Technical Support team for private assistance with your account.

Best Regards,
Carlos D.

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