InMotion Hosting Support Center

email I send to gmail is going to spam


cgema
Asked:
2019-05-12 9:50 pm EST

Hits: 47
Email that I send to gmail users are going to their spam. Since this is often times a new client, I have no way of knowing if it is going to their spam and I'm loosing business because of it. I have contacted support many times about this issues and it still persists. I don't know what else to do.

You must login before you can ask a follow up question.

You must login before you can submit an answer.

ETA: On Friday I sent an email to 10 new clients and after not getting a response from all with a gmail address I called them as well and they found the email in their spam.
cgema
17 Points
2019-05-12 09:52 pm EST

OTHER ANSWERS

0

jtsp
Staff
1,298 Points
2019-05-13 8:59 am EST
Please follow our email authentication guide and let us know if you stilll have these issues after 48 hours.

You must login before you can post a comment about this answer.

Both of these she enabled in my cpanel
cgema
17 Points
2019-05-13 12:02 pm EST
Status: Enabled Active (DNS Check Passed)
Status: Enabled (DNS Check Passed) Active (DNS Check Passed)
cgema
17 Points
2019-05-13 12:04 pm EST
Your current raw SPF record::
v=spf1 +a +mx +ip4:198.46.81.50 +ip4:199.250.196.90 +a:ecbiz250.inmotionhosting.com -all
cgema
17 Points
2019-05-13 12:05 pm EST
Assuming you've followed the entire guide, including DMARC, SpamAssassin, and Email Filters, I recommend you email Live Support so we can check email logs and ensure your server isn't blocking the emails.
jtsp
1,298 Points
Staff
2019-05-13 12:07 pm EST
All but this one:
Login WHM as root.

There is no WHM in my control panel
cgema
17 Points
2019-05-13 8:18 pm EST
Like this Question?

Forum Login

You are NOT logged in. You can still browse our Support Center.

To participate within our Community Support Forum:

Need more Help?

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!