InMotion Hosting Support Center

Email Bounces Back (Detected as Spam)

2012-07-31 9:22 am EST

Hits: 2,588
We have been trying to send emails today to our client @ the following address "" and it keeps bouncing back to us saying:

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
SMTP error from remote mail server after RCPT TO::
host []: 550 5.7.1 ... H:M12 [] Connection refused due to abuse. Please see or contact your E-mail provider.

We've never faced this before and we're facing it only with this client.


You must login before you can ask a follow up question.

You must login before you can submit an answer.



43,761 Points
2012-07-31 9:55 am EST
Hello Avidmojo,

Those types of errors mean that the spam prevention service that the receiver uses has an IP address listed as having a 'bad reputation'.

Spam blacklisters can sometimes be a little overzealous. Rightly or wrongly, they are refusing any emails from that IP address.

I have submitted the error message and server IP to our systems team so they can get it removed from the blacklister so you can begin to send emails to them once again. I created a ticket for you in our system, so your primary email address for the hosting account will receive a copy for tracking.

Our team is on it now and will be contacting you with resolution as soon as possible.

Best Regards,
Scott M

You must login before you can post a comment about this answer.

Like this Question?

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Social Media Login

Social Login Joomla

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!