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Email bounced back as spam when replying to an email


rydog
Asked:
2016-03-03 12:32 pm EST

Hits: 94
One of our people keeps getting an email bounce back when trying to respond to an email sent from a client. The error is a 550. I have gone through the link that is suggested to find out why but have found no solution. The email account is set up with the SMTP authentication. There isn't any crazy wording that look like spam. It is happening with almost every email reply they send out. If they copy and paste the same exact content it goes through but that is ridiculous to have to do every time they want to send an email. We are on a shared server, have we been blacklisted somehow?? Please advise.

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I have tried to send the email including the bounceback header and that too has been labeled as spam. It is still happening today when sending to someone within our own company email list. PLEASE HELP!
rydog
27 Points
2016-03-05 01:11 pm EST

OTHER ANSWERS

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John-Paul
Staff
31,633 Points
2016-03-03 12:44 pm EST
Hello rydog,

Thank you for contacting us about a 550 error when replying to email. Here is a helpful link to our full article 550 This message was classified as SPAM and may not be delivered.

Since you have already tried the first two solutions (Enable SMTP Authentication in Outlook, and Evaluate email content), I recommend the third solution to contact Live Support directly. Simply forward the failed email complete with the bounceback headers to support@inmotionhosting.com and they will be able to test the email against the filter and find which rules were violated.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul

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I tried to email it to support@inmotionhosting.com (copied) and it bounced back. How am I supposed to work like this?
rydog
27 Points
2016-03-04 6:28 pm EST
BTW, this time it was NOT a reply but a new email and from a different account. If I cannot send emails, I need to get reimbursed and find a new hosting company. Its a business I am trying to run.
rydog
27 Points
2016-03-04 6:31 pm EST
Here is what it says when I email you. Your message did not reach some or all of the intended recipients.

Subject: FW: sanctuary letter
Sent: 3/4/2016 4:27 PM

The following recipient(s) cannot be reached:

'support@inmotionhosting.com' on 3/4/2016 4:27 PM
550 information, please see http://www.inmotionhosting.com/support/edu/everything-email/550-spam-message
rydog
27 Points
2016-03-04 6:33 pm EST
Hello rydog,

You will need to contact Live Support for assistance with your individual issues. It is possible, depdnding on the issue, that they can whitelist your domain.

Kindest Regards,
Scott M
scott
43,761 Points
Staff
2016-03-07 3:16 pm EST
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