InMotion Hosting Support Center

Domain email addresses don't work.

n/a Points
2014-07-31 12:57 pm EST

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I've created a couple emails for my website any time someone tries to email me via those addresses they get a response saying "Google tried to deliver your message, but it was rejected by the server for the recipient domain by [2607:f8b0:4001:c03::1a]." The message also says that the emails don't exist despite the fact that I'm able to login to webmail and send messages using the accounts. Any help is much appreciated!

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11,186 Points
2014-07-31 1:14 pm EST
It seems that you have your mail configured to use Google's mail servers, but have not created the email accounts on their end.

As the messages are being sent directly to Google's servers, the accounts would need to be created there and not within your hosting account here.

Creating the email accounts on your hosting account will not affect your mail being received at all because the mail never reaches your account with us when your mail is pointing to Google.

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