InMotion Hosting Support Center

Changed A Record, Now Unable to Access Email


InMotionFans
n/a Points
Asked:
2018-08-22 12:38 pm EST

Hits: 29
We recently moved our web site hosting to another service (Go Daddy), We changed the A record to redirect to Go Daddy

However, we are keeping our email on In Motion.

But after the A Record change, we cannot access our email on In Motion. Please advise as to how we can access our email server.

Thanks.

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Arn
Staff
42,519 Points
2018-08-22 2:53 pm EST
Hello,

Sorry for the problem with accessing your email. The problem is that when you changed the A record, your MX record was probably linked to it. You will need to make sure that your MX record (the mail server record) is still pointing to InMotion's server. You can see how to do this by going through this article.

If you have any further questions or comments, please let us know.

Kindest regards,
Arnel C.

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Thanks, I had the same problem.
SEalgorithm
9 Points
2018-08-23 4:23 pm EST
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