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Can't Create New Email Account

n/a Points
2014-08-15 4:06 pm EST

Hits: 52
When I try I always get the following error:

File open for /home/********/etc/*******/passwd failed with error No such file or directory

Where stars are sensitive information that I've redacted. Any idea what I'm doing wrong?
Thanks in advance!

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31,093 Points
2014-08-15 4:31 pm EST

Thank you for your question. This type of error usually occurs when a necessary folder is deleted, for example: /etc folder.

To fix the problem, you can recreate the missing folders, be sure to set the permissions correctly. Our guide on Changing file permissions includes the common settings:

public_html - 750
Folders - 755
CGI and Perl scripts - 755
.html .php and other Document Types - 644

If you need help recreating the folders, please submit a ticket to Live Tech Support, so they can assist you.

If you have any further questions, feel free to post them below.
Thank you,


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