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Cannot send mail from Outlook 2010 on my new MAC Air
2015-07-10 5:47 pm EST

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I am transitioning from PC to MAC. Downloaded Office Suite 365. Outlook works fine for incoming mail but cannot send mail. (it goes into my Outbox,) I have checked the settings, changed the default port 25 to 587, which is used successfully by my PC, and then to 465. Nothing has worked. Any ideas?

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30,637 Points
2015-07-10 6:02 pm EST

Thank you for contacting us today about problems sending mail from outlook. We are happy to help, but will need some additional information, since I could not locate an account on our servers.

What domain are you trying to send email from?

Have you reviewed your mail log for errors, or record of your transmissions? If you are on a shared server, Live support can assist you with this.

Let us know if you have any further questions.

Thank you,

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I am sending from I will check the mail log.

8 Points
2015-07-10 7:57 pm EST
Hello PMT,

Thank you for contacting us. I looked at your MX records and since they are not pointed to us, I do not have access to the mail logs. I recommend checking them first for errors, or record of transmission.

Also, since hosts use different settings, I recommend contacting your email host to verify the settings are correct with them.

Thank you,
30,637 Points
2015-07-13 1:12 pm EST
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