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554 email bounceback from ONE address


kleehsupport
Asked:
2016-01-28 2:12 pm EST

Hits: 3,893
My website generates emails using the PHPMailer, sending out hundreds of emails when an event happens. There is ONE particular person's email that keeps bouncing back -- but ONLY if the email comes from my domain. If I send that person an email from my gmail or my bellsouth account, it goes through fine. Here is the error I get when I send from my domain:jmir@********.net
host mx01.gmx.com [74.208.5.27]
SMTP error from remote mail server after initial connection:
554-mail.com (mxgmxus002) Nemesis ESMTP Service not available
554-No SMTP service
554-Bad DNS PTR resource record.

Having done some research, I understand that 554 is sometimes used as a general error. My question is, do I have the ability to fix this, or is my client just doomed to not receive emails from my domain.

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John-Paul
Staff
31,633 Points
2016-01-28 2:42 pm EST
Hello kleehsupport,

Thank you for your contacting us about a "554 email bounceback" error when sending email to a specific address. This seems like the email is gettting to the recipient server, but it is responding that it does not have service available.

We are happy to help you troubleshoot further, but will some additional information.

What is the address you are sending to?

If you do not want to post this information here in the public forums, you can submit it as a ticket to live support instead.

Also here is a helpful, link to our guides on Why does Email bounce, bounceback, or error, and What to do if an email is returned.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul

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Hi John-Paul, the address I'm sending to is jmir "at" therapist dot net . I contacted his mail host and they gave me this info: "Dear Sirs,

thank you for your query.

Your email has been rejected because of one of the following issues related to your mail server configuration:

- no domain name is assigned to your server's IP in the DNS (domain name system)
- your DNS Records point to a list of dynamic IP addresses or to your provider's default entries
- the DNS record that you are using is not accepted by us.

In order to be able to deliver emails to our system, please ensure that your server has a valid domain name (Fully Qualified Domain Name - FQDN) and a reverse lookup (rDNS).

We would also advise you to choose a name that it is different from the default entry of your provider, like "123-123-123-123-static.provider.tld".

A good format would be, for example: "mail.yourdomain.tld". "

I don't really understand what any of this means, as I am but a simple programmer. I send mail to hundreds of addresses and I've never received a bounceback like this. Any help you can provide is appreciated. Thanks
kleehsupport
31 Points
2016-01-29 2:39 pm EST
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