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My outlook 2013 can write email and send them, but not receive email

2013-08-19 11:05 am EST

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Since last thursday, i cannot receive my email in my outlook. I did not change anything that I am aware of. How could that happended.

I can still send email from outlook2013.

Could you tell me please how to correct this.

Thanks a lot


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22,952 Points
2013-08-19 2:29 pm EST
Hello M.Giroux,

Thank you for your question. Sorry to hear you are able to send email but not receive it.

As a test, I sent you an email and it was delivered successfully, have you tried to check your email in Webmail?

If you can, then it is most likely a setting in Outlook, or possibly a port is blocked on your network. I recommend checking that your Incoming settings are correct in Outlook.

You can view your specific email settings in cPanel.

If they are correct, I recommend trying the alternate settings (for incoming only): If you are using the Standard settings, try the Secure SSL settings, and vice versa. If this works, most likely your network is blocking a port.

If your issues persist, it may be easier to contact live support, so they can review the logs in real-time. Our Tech Support Team is available 24/7, 365 days a year.

If you have any further questions, feel free to post them below.
Thank you,


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I also get trouble like this, but can't solve. i try like you told but cannot. what should I do?
3 Points
2014-11-07 4:49 am EST
I have the same issue as does several of my colleagues. This isn't a port issue in my opinion caused locally. I upgraded last week with MS's new update. After that - exactly the same issue. To further assist in your evaluation I can advise a simple though annoying remedy for the situation. If I go to the sent folder and then back to the inbox emails come in. There seems to be a bug in the latest update.
3 Points
2015-12-23 1:22 am EST

9,538 Points
2014-11-07 11:07 am EST
Hello Hubumct,

What do you see when you try checking your email with webmail? Have you tried removing your account from outlook and setting outlook back up to check your email?

Kindest Regards,
TJ Edens

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