InMotion Hosting Support Center

I'm having trouble loading a Drupal theme

Category: Drupal 7

2015-01-21 8:45 pm EST

Hits: 239
I installed Drupal quickly, no issues with that. But when I try to upload a theme I purchased from ThemeForest (that has all good reviews so I don't think it's a theme issue) I keep getting the message "Automatic updating of Drupal core is not supported. See the upgrade guide for information on how to update Drupal core manually." I've used Softaculous to install Drupal 7.34, then tried installing Drupal 7.0 manually, and each time I get the same error message when trying to upload the theme. (I'm sorry, I'm fairly new with Drupal)

You must login before you can ask a follow up question.

You must login before you can submit an answer.

And for the record this is the theme:

Says it's compatible with Drupal 7.0 and up to 7.3
5 Points
2015-01-21 08:47 pm EST



42,973 Points
2015-01-21 9:13 pm EST
Hello Brett123,

Sorry for the problem with the theme. I researched this problem and Drupal's support forum has issued directions on how to fix the problem. Please review their steps here. If necessary, please review the Installing a custom theme in Drupal 7 tutorial. Look to see if any of the steps differ from your current installation.

Sorry again for the problem with the theme, please let us know if you require any further assistance.

Arnel C.

You must login before you can post a comment about this answer.

Like this Question?

Forum Login

You are NOT logged in. You can still browse our Support Center.

To participate within our Community Support Forum:

Need more Help?

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!