InMotion Hosting Support Center

Drupal doesn't send emails to particular domains

Category: Drupal 7

marcellom
Asked:
2014-06-12 7:16 am EST

Hits: 91
My drupals hosted in Inmotion VPS 3000 seem have the same problem...
It seems that they don't send emails to domains hosted in Inmotionhosting

Example (excuse my english ...) : I have this two website hosted in Inmotion:
1- www.logital.it (html5 website)
2- www.cantierebobo.it (Drupal website)
In cantierebobo.it I have a webform sending data to some emails... here the results
->montuschim@gmail.com OK
->mmontuschi@regulus.it OK
->mmontuschi@logital.it NO MESSAGE RECEIVED (in spam too, and no error in Drupal)
->info@cantierebobo.it NO MESSAGE RECEIVED (in spam too, and no error in Drupal)

... @logital.it are gmail emails (but like montuschim@gmail.com and mmontuschi@regulus.it) and @cantierebobo.it are emails managed by another provider...
The only thig in common I can see is that logital.it and cantierebobo.it are websites hosted in Inmotion,
so I'm asking if there is somothing that block these messages...
Could you help me please? Thanks!


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Best answer chosen by User

0

JeffMa
Staff
11,186 Points
2014-06-12 7:57 am EST
This can happen if your mail settings on the server are set to deliver mail locally, but your MX records are pointed elsewhere.

Within the MX Entry icon in cPanel, ensure that the button next to Remote Mail Exchanger is set. Once it is selected and your settings are saved, you mail will be delivered correctly. Please note that this setting will need to be done on both domains.

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You are RIGHT... now everything is OK!
marcellom
35 Points
2014-06-12 9:32 am EST
Thank you JeffMa.
marcellom
35 Points
2014-06-12 9:33 am EST
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