InMotion Hosting Support Center

Zone File Missing or Misconfigured

2013-08-19 3:12 pm EST

Hits: 1,211
I've been unable to build on my website as the DNS doesn't seem to be be propagating correctly. I confirmed that the DNS is forwarding to InMotion with my registrar NameCheap, and they sent me this message:

Please be informed that your domain is pointed to third party nameservers NS.INMOTIONHOSTING.COM and NS2.INMOTIONHOSTING.COM. However, zone-file is missing or misconfigured on these DNS. Please contact your DNS hosting provider in order to create the necessary host records for the domain name.
And this is the reason why the domain does not resolve and you receive the error message in your browser.

I'm wondering if you could help me create the necessary host records for the domain name



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9,968 Points
2013-08-19 4:33 pm EST
Hello Nash, and thanks for your question.

It sounds like you're not using this domain as your primary domain name, as such our server wouldn't know it exists until you tell it so. It also seems you have multiple accounts under the email address this question was asked under, so I'm not sure which account you wanted this domain added to.

You can do this yourself by adding an addon domain in cPanel. After you add the domain as an addon domain, it should create the DNS zone file, and that will be propagated out to our name servers within 24 hours.

Please let us know if you had any other questions at all.

- Jacob

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I'm sorry, I should have been more specific in what actions I have already done.

I have setup as a subdomain to my main domain, which is . I created that add on about 5 days ago, and it never propagated. I deleted it as a subdomain today, then re-added it about 7 hours ago.

Let me know if you have anymore questions.,

13 Points
2013-08-19 5:05 pm EST
Hello Nash,

When you first added the domain as a subdomain, this wouldn't create a separate DNS zone for that domain, it would have instead created an entry for, as it's a subdomain of that primary domain.

Now that you've got it added as an addon domain, it has its own separate DNS zone file and should be propagating within 24 hours. However it looks like you've added which doesn't appear to be a registered domain name, whereas does seem to be a registered domain name and pointing at our name servers.

You'd want to remove the one that isn't registered, and add in the correct one in order for the DNS zone to be setup and for the DNS records to start propagating.

- Jacob
9,968 Points
2013-08-19 6:32 pm EST
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