InMotion Hosting Support Center

Website not pointed to my nameserver (reseller)

2014-05-17 6:10 pm EST

Hits: 31
I set up my domain to point to my reseller account It now shows an inmotion screen with an ip address, but I cannot do anything with this domain and can't locate it anywhere in cpanel or whm

You must login before you can ask a follow up question.

You must login before you can submit an answer.



31,565 Points
2014-05-18 10:53 pm EST
Hello DaveWest,

The good news is, it sounds as if it is finding the server, but the bad news is it doesn't know what to do when it gets there. Do you have the domain set up to point to as a redirect within your cPanel? or did you set it up by changing the A record for in your DNS?

You may need to also add the as an addon domain in the account. Be sure to set the root directory to be the same as the one for

Kindest Regards,
Scott M

You must login before you can post a comment about this answer.

Not sure if I am reading you right but it wouldn't be a redirect; it is a separate site. I have a resellers account ( is the main domain) and want to work on this site as well as move my other domains under the resellers account
13 Points
2014-05-27 6:59 pm EST
Like this Question?

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!