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I just created an add-on domain, but making nameserver changes, it's telling me that the zone check failed and no SOA record is being returned

2013-04-24 9:58 am EST

Hits: 2,483
Add-on domain:
Domain registry:

Error message when attempting to set nameservers to and
Zone Check Failed, No SOA Record Returned

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40,748 Points
2013-04-24 10:31 am EST
Hello Scattercode,

Sorry for the issue you're seeing with the add-on domain. I just checked on a WHOIS query to see if the domain is registered. It's not registered as far as I can tell at this time. . Creating an add-on domain does not register domain, and this is required for any domain that will be used on the internet. Additionally, if you just registered, domains are not available immediately as there may be some propagation involved. More information on domain propagation can be found here:

Domain Propagation

If you have any further questions, please contact technical support available 24 hours a day / 7 days a week.


Arnel C.
Community Support

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Yes there is a delay when adding domains in the addons. Usually up to 24 hours. If it takes longer we can check if something has gone wrong.

James R
5,889 Points
2013-04-24 10:54 am EST
Hi Arnel,

Thanks for getting back to me.

The domain has been registered for a few weeks. It's using the Portuguese TLD, so many whois sites don't show it. However, IANA manages the .pt TLD, so you can see that it has been registered using the following whois command:
whois -h -p 43

Or in a web browser:

I'm attempting to set the name servers to be used on that domain, but as can be seen from the nslookup against the InMotion nameservers, the domain is not visible:

Is there an expected delay in the InMotion nameservers being updated after creating the add-on domain? Or has something gone wrong?
11 Points
2013-04-24 10:54 am EST
Ah that explains it! In that case I shall go away and hopefully you won't hear from me tomorrow! :)

11 Points
2013-04-24 10:56 am EST

5,889 Points
2013-04-24 10:50 am EST
Thank you for you question scattercode!

I checked the DNS on the server and the domain was added correctly and the <a href="">nameservers</a> are correct. The DNS serial number in red below shows the DNS records were made on <span style="color:#ff0000;">04-24-2013</span>. Please see below.

pt. 292 IN SOA <span style="color:#ff0000;">2013042406</span> 21600 7200 2592000 300

You may still need to wait for the DNS to propagate. Please allow up to 24 hours fro the DNS to take effect. For more information on DNS propagation, please see the link below.

<a href="">Domain Names - How long do DNS changes take?</a>

Best Regards,
James R

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