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OpenCart is not connecting to the database that I've set up?

Category: Databases

2013-04-01 11:18 am EST

Hits: 1,984
I've set up proper permissions, I've placed the names and password in the proper locations, but OpenCart will not let me connect to my one and only database. I've tried live chat with customer support, but they couldn't figure it out. Please help, I need to get my business up as soon as possible.

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What is the full and exact error message you are receiving?

How can we replicate the problem? What is the URL to the page with the issue?
5,399 Points
2013-04-01 12:07 pm EST



5,889 Points
2013-04-01 12:13 pm EST
Thank you for your question luxuryonaleash!

Sorry for the trouble setting up your Open Cart. I'm not sure why tech support was unable to help. Sorry for that. I was able to successfully install the software manually. I had to remove the <a href="">database users</a> and re-add it with full permissions. You will receive an email with your login.

Best regards,
James R

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James, the article you linked to with "remove the database users" does not seem to have any information on how to remove access to databases from individual users. I'm confused now...
5,399 Points
2013-04-01 12:32 pm EST
If I may ask, what did you set the administrative credentials as for the Administrator's Panel?
11 Points
2013-04-01 12:35 pm EST
Sorry for the confusion Brad. The anchor was in the wrong spot. That link is just for reference on how to add a database user. I fixed it.

As for your login luxuryonaleash, I emailed your the login credentials to your email address on file. Please check your email for the login.

Best regards,
James R
5,889 Points
2013-04-01 1:07 pm EST
The credentials don't work, James. D:
Are you sure you typed the password correctly?
11 Points
2013-04-01 1:24 pm EST
Sorry the login is not working. I can't reset the password for you because we don't have the cPanel password to access PhpMyAdmin. You can reset the password by following the instructions in the link below.

<a href="">339: How to reset my OpenCart Admin Password</a>

Not sure why the password did not work. The Install when through fine for me. The Database user was not added correctly earlier causing the install problem.

If you cannot reset the password please contact <a href="">Tech support</a> as this is a public forum and you will not want to post any personal information in this forum. Sorry for the trouble.

Best Regards,
James R
5,889 Points
2013-04-01 2:31 pm EST
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