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What's creating the backup files and directories under /home/ on my VPS?

Category: Cpanel

2013-04-11 11:44 pm EST

Hits: 544
Hi there!
I just got off of live chat after my VPS locked up. It was found to be due to insufficient space on the drive. They deleted a duplicate backup file sitting under /home.

The issue I'm having is I am not the one creating these backups. They are owned by root and I'm unable to either enter the directories or delete the files via SSH. They are in the form of:

backup-3.11.2012_03-30-13_<account name> for directory and

backup-3.11.2012_03-30-13_<account name>.tar.gz for the file.

Each account has a directory and file.

I asked the live chat support person what was creating the files but he stated that he wouldn't be able to tell me. Since I'm not creating them but they're counting towards my quota, I think it's fair that someone should be able to tell me what is. Also, is there a way for me to delete these files without contacting customer support again?

Thanks for your time!

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43,761 Points
2013-04-12 10:21 am EST
Hello schwim,

Many of the backups are from last year, so you may want to have our Tier 2 remove them. We also see a current cron job that is creating backups under the schwim user.

Best Regards,
Scott M

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Thanks very much for your help Scott.

What's the most expedient method of contacting tier 2? Should I simply write support@IMH?

Thanks for all your help!
8 Points
2013-04-12 1:06 pm EST
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