InMotion Hosting Support Center

cPanel username and password not being accepted

Category: Cpanel

2013-06-25 4:15 pm EST

Hits: 7,159
When I subit my user/pass, I am returned to the same dialog window.

How can I reset the password for the cPanel?

I already reset my password here, but it keeps refusing to login.


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40,770 Points
2013-06-25 5:19 pm EST
Hello Davirtavares,

Sorry to hear about your login problems. It appears you're trying to login to Cpanel, but you're using the wrong username. You can find the correct user name here. You can also review our article on cPanel login.

That should help you to login to cPanel. Please let us know if you still require further assistance. If you want immediate help on the login issues and you want to handle more securely, please call into live support. Their contact information is available at the bottom of this page.

Arnel C.

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Hi Arnel. Thanks for your support.

I tried the username informed on Details, as you mentioned, but the same error occurs.

Dou you have any other tip?

11 Points
2013-06-25 6:16 pm EST
PS. Using those credentials I can login into support area as well.
11 Points
2013-06-25 6:18 pm EST
Hello Davirtavares,

I took care of this issue via the support ticket that you opened. Password issues are preferred to be handled via the live support team for reasons of privacy and security. Posts on this website are open to the public. You will see a reset password to your account in email shortly.

Arnel C.
40,770 Points
2013-06-25 6:50 pm EST
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