InMotion Hosting Support Center

The Log in is invalid

Category: Cpanel

Fred24
Asked:
2018-12-24 8:21 am EST

Hits: 50
I cannot make successful log in, after i input my Username and pasword- The Log in is invalid appear on the screen. I am using Phone and desktop to access my webmail. Currently, ONLY in my Phone the account is active- can receive incoming mail but cannot make successful reply (sending failed). the said issue is true for some weeks now. Only yesterday that i have encountered the issue in accessing it in my desktop. It started right after i deleted my browsing history for the past months. I cannot make log in as it says Log in is invalid.

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John-Paul
Staff
31,595 Points
2018-12-24 9:40 am EST
Hello Fred24,

Thank you for your question regarding an invalid email log in. I recommend resetting your email password and trying to log into Webmail again. This ensures all email clients are using the same credentials. Also, make sure you are using your full email address as your username when logging in.

Thank you,
John-Paul

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