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I can't log into cPanel

Category: Cpanel

2014-04-30 5:15 pm EST

Hits: 69
I log into the cPanel screen successfully in AMP. It takes me to a second cPanel screen and when I log into that one, it says the information is invalid.

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9,968 Points
2014-04-30 5:48 pm EST
Hello davewest, and thanks for your question.

Typically you can follow the steps in our guide on how to reset your cPanel password within AMP that should allow you to reset your cPanel password if you're having issues logging in.

However, in you case it appears that there is currently an issue with your domain's DNS. As even trying to go to your website directly is pulling up the server default page, instead of your website.

I'll have our system administration team take a look into these issues right away for you.

- Jacob

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