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I cannot backup my site

Category: Cpanel

n/a Points
2016-07-25 1:24 pm EST

Hits: 55
I have tried to do a backup my site since june. Today I have two from April and May. The email never send me the result and I can't see my backup. What can I do?

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I have tried to do a complete backup to my site, but their tool doesn't function well
Are you going to repair tool?
0 Points
2016-07-26 04:15 pm EST



43,761 Points
2016-07-25 1:33 pm EST

Thank you for your question on backing up your site. Are you trying to perform a cPanel backup? Are you getting any specific errors? If so, please provide them here so we can help you.

Kindest Regards,
Scott M

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The first three backups that I generated it following steps of the link but the problem it is not generate a message and I can't see any backup.
Only I noticed that updated the Cpanel
3 Points
2016-07-25 2:15 pm EST

11,130 Points
2016-07-26 5:36 pm EST
You will need to provide us with more specifics as to where the process might be failing. If you continue to have trouble I suggest contacting our Live Support department, so they can attempt the backup from here.

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