InMotion Hosting Support Center

I can not access to my new hosting via FTP

Category: Cpanel

InMotionFans
n/a Points
Asked:
2016-11-18 1:25 pm EST

Hits: 33
Hello support; I need to know what the error is, since I changed my password twice in cPanel and I try to access my new hosting (with you) to load content of emails already created. I want to upload all the mail downloaded in cPanel from my old hosting to this new hosting, I correctly put the domain, cPanel user and cPanel password and I throw error (530 Login authentication failed .... critical error: could not Connect to the server). I have tried many times but I do not know my error. I need help to access my new server via FTP. I would be grateful if you would respond.

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OTHER ANSWERS

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CaseyB
2,858 Points
2016-11-18 1:31 pm EST
Hello,

Thank you for your question about connecting via FTP. I would recommend following <a href="http://www.inmotionhosting.com/support/website/ftp/getting-started-guide">our guide about setting up an FTP connection</a> carefully. Please let us know if you have already been through each of these steps.

Gratefully,
Casey B.

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