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DNS error when adding an addon domain in cPanel

Category: Cpanel

InMotionFans
n/a Points
Asked:
2014-04-15 8:54 am EST

Hits: 1,293
Dear Sir or Madam,

I'm trying to add an addon domain using cPanel but the following error appears:

"The zone for the root domain MAIN-DOMAIN is missing, or could not be read. The IP address will be read from the webserver configuration and a new zone will be created for this subdomain. Created DNS entry for MAIN-DOMAIN. Unable to add record for MAIN-DOMAIN. Unable to set up SPF for 'ADDON-DOMAIN': Cpanel::DnsUtils /usr/local/cpanel/Cpanel/DnsUtils.pm 738 Empty dns zone MAIN-DOMAIN".

I had previously added the addon domain but I removed it later.

Thank you in advance,

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OTHER ANSWERS

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JeffMa
Staff
11,186 Points
2014-04-15 9:00 am EST
Unfortunately, I am unable to locate your account to see what may be going on here. So that your account may be accessed and verified to provide any account-specific information or make any changes, I recommend that you submit a ticket to technical support in which they will be able to resolve the issue for you.

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