InMotion Hosting Support Center

cPanel sidebar stats error

Category: Cpanel

2012-05-21 3:44 am EST

Hits: 884
I just noticed that expanding the stats pane on the left of my CPanel account returns a fatal error:
[a fatal error or timeout occurred while processing this directive] and only a handful of the expected number of stats. The issue only appears when logged into the reseller CPanel account. The other accounts work normally. I'm worried my account is corrupt somehow. Has anyone else noticed this?

You must login before you can ask a follow up question.

You must login before you can submit an answer.



43,761 Points
2012-05-21 10:39 am EST
Hello Paulsydaus,

The issue was related to a permission on your server. I had the Tier 2 technicians fix that for you. Your stats should now show normally in the left sidebar.

If you have any further questions on the issue, please leave a comment below.

- Scott M

You must login before you can post a comment about this answer.

Like this Question?

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!