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Could I have a cpanel backup

Category: Cpanel

2012-10-11 3:24 pm EST

Hits: 1,058
My account has been suspended, as such, I cannot access my FTP and database records. I was told on the chat line that I could submit a ticket here and have that sent to me, or to have my Cpanel temporarily unlocked. If you could do either of those, I would appreciate it!


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9,968 Points
2012-10-11 3:35 pm EST
Hello Harrison and thanks for the question. I'm sorry to hear that you're dealing with an account suspension. Our system administration team would be able to generate a full cPanel backup for you, or depending on the severity of the usage that resulted in the account suspension they might simply be able to un-suspend your account.

You're going to want to call in to our support team at (888)321-4678 and request to speak to a system administrator regarding your account suspension, or reply to your suspension e-mail that you received requesting a backup of your account.

You can read more on account suspensions from our following article:

My website is suspended

If you'd prefer to simply comment back on this question with your cPanel username or primary domain name I can pass your information along to the system administration department for you. However please note doing this over our public community interface would make that information seen by the public.

Please let us know if you have any further questions at all, and we apologize for the inconvenience.

- Jacob

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