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Can't Generate Private Key

Category: Cpanel

apples723
Asked:
2015-01-16 12:47 am EST

Hits: 458
I can't generate a private key(converted ppk) in cpanel on my shared hosting. I can generate keys fine just not a converted key(.ppk) to use with putty on windows it says 404 Not Found when I click download converted key.

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Arn
Staff
40,770 Points
2015-01-16 9:55 am EST
Hello,

Sorry for the problem with generating the private key. When I stepped through it using the steps in the private key. I created a key in your cPanel and then downloaded both the key I created and the key that I assume you created. Try it again and let us know if you have any further problems. Describe the steps you take so that we can try to duplicate the issue if it happens again.

Regards,
Arnel C.

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i can create a key fine but not download the actual ppk of the key. when i click convert it presents a blank text area and when i click donwload it goes to not found
apples723
8 Points
2015-01-16 9:53 pm EST
Hello apples723,

I see what you mean with the converting. Unfortunately, that is something that has broken within the cPanel and they are working to fix it in an upcoming release. Currently, we do have some information that can help you and convert the key for you. You can find that information here.

Kindest Regards,
Scott M
scott
43,761 Points
Staff
2015-01-19 10:45 am EST
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