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Admin died and we don't have cpanel password or user name

Category: Cpanel

DJ Norm
Asked:
2017-07-23 11:42 am EST

Hits: 34
Our internet radio station web site is inaccessible to maintain.
Our Admin died suddenly and took the cpanel user names and password to the other side.
How (or can) the web page be reset so that maintenance and changes can be made?
I dread the possibility that we will have to start from scratch. It took 7 years to get it where it is.
www.earsradio.com
Is there any way to fix this?

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Arn
Staff
42,973 Points
2017-07-24 8:06 am EST
Hello DJ Norm,

Condolences for the death of your website admin. I took a look at the domain (earsradio.com) and it does not appear to belong to our hosting services. I checked its domain registration - it's not pointed to us, so we are unable to manage it. Typically, in cases like this, you can contact the hosting service that hosts the website and then work with the accounts/billing team in order to have the service (and domain) transitioned to new ownership. The domain appears to be managed by NameCheap, and the nameservers indicate A1DNS.ORG. The public WHOIS information for A1DNS.ORG indicate the following:

Domain Name: A1DNS.ORG
Registry Domain ID: D161981188-LROR
Registrar WHOIS Server:
Registrar URL: http://www.enom.com
Updated Date: 2017-03-16T15:45:40Z
Creation Date: 2011-04-08T01:18:29Z
Registry Expiry Date: 2018-04-08T01:18:29Z
Registrar Registration Expiration Date:
Registrar: eNom, Inc.
Registrar IANA ID: 48
Registrar Abuse Contact Email:
Registrar Abuse Contact Phone:
Reseller:
Domain Status: ok https://icann.org/epp#ok
Registry Registrant ID: C96509606-LROR
Registrant Name: James Beach
Registrant Organization: BeachsDomains
Registrant Street: 611 Hillview PL
Registrant City: Rockford
Registrant State/Province: MI
Registrant Postal Code: 49341
Registrant Country: US
Registrant Phone: +1.7025604652
Registrant Phone Ext:
Registrant Fax: +1.7025604652
Registrant Fax Ext:
Registrant Email: beach49341@gmail.com
Registry Admin ID: C96509606-LROR
Admin Name: James Beach
Admin Organization: BeachsDomains
Admin Street: 611 Hillview PL
Admin City: Rockford
Admin State/Province: MI
Admin Postal Code: 49341
Admin Country: US
Admin Phone: +1.7025604652
Admin Phone Ext:
Admin Fax: +1.7025604652
Admin Fax Ext:
Admin Email: beach49341@gmail.com
Registry Tech ID: C96509606-LROR
Tech Name: James Beach
Tech Organization: BeachsDomains
Tech Street: 611 Hillview PL
Tech City: Rockford
Tech State/Province: MI
Tech Postal Code: 49341
Tech Country: US
Tech Phone: +1.7025604652
Tech Phone Ext:
Tech Fax: +1.7025604652
Tech Fax Ext:
Tech Email: beach49341@gmail.com
Name Server: NS1.A1DNS.ORG
Name Server: NS2.A1DNS.ORG


I hope that helps!

If you have any further questions, please let us know.

Kindest regards,
Arnel C.

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