InMotion Hosting Support Center

Wordpress Multisite Goes White Blank on Login

Category: Billing

MTDesigner
Asked:
2015-07-15 1:54 am EST

Hits: 533
Hi there,
I seriously need help with my site as I cannot access the dashboard at the moment.
Problem: When I login into the dashboard wp-admin, it automatically goes blank. Initially, it showed that I didn't have required resources. Then I increased the wp memory limit in wp-config and it stopped showing any errors but problem was not resolved.

I have deactivated all plugins, changed the theme via phpMyAdmin, and even asked Inmotion to restore the wp-admin and wp-includes before the problem began. Yet no solution. So up till now, when I type in mysite.com/wp-admin, it shows me where to enter the credentials but once I enter the login details, it goes blank.

Please be a life saver! I'm stuck!!

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Arn
Staff
42,596 Points
2015-07-15 11:32 am EST
Hello MtDesigner,

Sorry for the problem that you're having with the WordPress multi-site. Even with the reduction that you made in regards to the plugins, WordPress multi-site requires a lot of memory. Check out the responses to for this post in the WordPress forums. They advise on making particular changes to either the wp-config.php file (as you have done), or the PHP.INI file. We have a tutorial on increasing the memory limit in your PHP.INI file that can be found here.

I hope this helps to answer your question, please let us know if you require any further assistance.

Regards,
Arnel C.

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