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renewal still appear in billing section of AMP after cancellation

Category: Billing

2012-12-17 6:32 pm EST

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I just cancelled my hosting account yesterday and I got Cancellation Confirmation mail but I still see renewal date scheduled in billing section of AMP.
is it supposse to keep appears even after cancellation? or is it an error?

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40,963 Points
2012-12-17 7:21 pm EST
Hello S8987,

Cancellations require up to 72 hours for processing - and in some cases it may take a little longer. If you submitted a cancellation then you need to allow the Customer Care department to complete the process. Also, in looking at your account notes, you have canceled hosting, but you are maintaining a domain registration. This is also a subscription and will remain since you did not cancel it. If you see that subscription information does not change within 72 hours, then please call/chat/email in to live support ( in order make sure that it is processed appropriately.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.

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