InMotion Hosting Support Center

Why is My Website Not Responding?

Category: Billing

2013-09-17 7:00 pm EST

Hits: 754
These days, my website runs OK; but today, my website can't open.
When I go into my Domain management/the Cpanel Login, the password also can't open.
I think, my website maybe attacked by someone.
please check and restore my website

Thank you

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18 Points
2013-09-17 07:02 pm EST



40,963 Points
2013-09-18 1:37 am EST
Hello Newsch5,

Sorry to hear that you're having problems with connecting to your website. It took a little while to find your account because you spelled the domain as "" instead of "", but I was finally able to review the account. As per the notes, your VPS was having problems with high load due to large IMAP accounts.

I reviewed your account notes and you already have a support ticket there which confirmed the issue. Please continue with troubleshooting the issue through the live support team, if you wish the issue to be handled privately. Note that all issues posted on the Support Center are public. You can find more information on dealing with high IMAP resource usage and also a good summary for the different causes of high resource usage.

Please review these articles for steps to take to help improve your service performance. Let us know if you have any further questions or comments.

Arnel C.

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