InMotion Hosting Support Center

My account is not yet activated

Category: Billing

InMotionFans
n/a Points
Asked:
2014-08-18 7:45 am EST

Hits: 112
I waited for more than 3 days and my account is not yet activated.
Could you please activate my account at the earliest. Highly appreciate your cooperation.

Many thanks,

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Please advise is my account activated ie.support. Also you renewed My current domain transferred for another year and I don't want to renew in advance and change renewing to notice of 30 days advance notice. Please credit my account. Chaz
Chaz7
10 Points
2016-06-20 11:17 am EST
I haven't figured out your support system yet. You haven't answered my question above. Maybe I am not understanding the system. Please advise.
Chaz7
10 Points
2016-07-07 10:32 am EST
Hello Chaz7,

Thank you for contacting us. Since this is just our public forums, we cannot provide account specific assistance. I recommend contacting Live Support, so they can look at your account and respond in a secure (non-public) setting.

Thank you,
John-Paul
John-Paul
24,082 Points
2016-07-07 10:51 am EST

OTHER ANSWERS

0

scott
Staff
38,359 Points
2014-08-18 10:29 am EST
Hello,

While our team strives to respond within 30 minutes and will then send an email for each day they are unable to contact you. Please check the email account you provided during signup for the confirmation email. If you have none, there may be an issue with your email address on file. In that case, you will want to reach out to the Onboarding team directly.

Kindest Regards,
Scott M

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I'm sorry, but I have not received a single letter, except notification of replies. Is't strange.
Best Regards, Olga.
OlgaZhuykova
3 Points
2014-08-18 11:35 am EST
Hello OlgaZhuykova,

Thank you for contacting us. The notifications were sent using the contact information provided.

Unfortunately, since this is just our public forum we cannot assist you with account activation.

Please contact Live Support so they can review your contact information, and complete your account activation.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
John-Paul
24,082 Points
Staff
2014-08-18 12:22 pm EST
0

Chaz7
2016-05-27 10:03 pm EST
I have not had my account activated and have submitted and went through all requirements. The last question is the last 4 digits of my credit card here it is: XXXX. Please activate. Chaz

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Please read the original answer for how to check with our Live Billing team. We are unable to perform account specific actions here in the public area. Your personal information has been removed for security purpsoes.
scott
38,359 Points
Staff
2016-05-31 8:13 am EST
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