InMotion Hosting Support Center

How Do I Recover My Domain If It's in Redemption?

Category: Billing

2013-06-19 8:23 pm EST

Hits: 1,323
I am the registered owner of a domain name. I bought this some years ago. I don't remember from whom I bought it and the then contact email is no longer in use. I would like to renew the lease on the domain. Can you help me do this?

You must login before you can ask a follow up question.

You must login before you can submit an answer.



40,963 Points
2013-06-19 8:39 pm EST
Hello Condennehy,

I'm sorry to hear about your problems with the redemption of your domain name. It appears that the domain name is in a redemption period with the registrar. The link with information I gave relates to how our domain registrar (Melbourne IT) works, but the process might be a little different for your domain's registrar. Unfortunately, we have no authority to recover the domain. You will need to contact the domain registrar and pay the fee to restore it - or wait until the name is free to register again on the internet . Here's the information that I can see on the domain name:

Whois Server
Referral URL
Status redemptionPeriod
Updated Date 11-jun-2013
Creation Date 01-may-2008
Expiration Date 01-may-2013
Last update of whois database Thu, 20 Jun 2013 00:28:07 UTC

As you can see, the domain registrar is Tucows Domains, Inc. I looked up their information for redemption issues and this is the link that I found:

What if my domain name is in the REDEMPTION PERIOD and I cannot contact my Provider?

They provide information on how to contact them to try to resolve this issue. I hope this helps get the problem resolved quickly. Our apologies that we cannot directly intervene on the matter. If you do have a grievance with the domain registrar, the governing body for complaints is ICANN - please go to the website for dispute resolution options.

Arnel C.

You must login before you can post a comment about this answer.

Like this Question?

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!