InMotion Hosting Support Center

How Do I Log into AMP?

Category: Billing

2013-05-16 4:04 am EST

Hits: 2,603
Despite changing my password, the log in page still says that my password is invalid! I want to change my payment card but can't log in to do so!

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I am having the same problem. I spent an hour with Live Support today trying to fix this. I know I have a valid account because I paid my bill on the account by phone since I was already getting support. But I still cannot log in. I have changed the password about six times so far. I carefully type everything in, I have made very simple Passwords that I can't screw up, I do the tic tac toe thing, and I get either no response or "wrong email and/or password". The support person was able to log in so I can't figure out why I can't. I have tried 2 different computers (Mac and PC) and 3 browsers. I have been an IM customer since 2009 and have never had this kind of trouble.
14 Points
2015-08-17 06:41 pm EST



43,761 Points
2013-05-16 9:19 am EST
Hello ljmpful,

When logging into your Account Management Panel (AMP), be sure you are using the primary email address for your account along with the correct password. Although if you are receiving a password change mail to a specific address, that would be the correct one.

If you are still unable to log in, you will want to contact the Live Support department at with that request so they can evaluate the situation with you live and correct the issue.

Best Regards,
Scott M

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5,399 Points
2013-05-16 1:18 pm EST
Hi ljmpful,

To confirm, you're trying to log into AMP using this url, correct?

<a href=''></a>

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Yes, I used this was the same link that I received in the email. When I log on, I'm told that there are multiple domains associated with the account, pick the primary one. When I do that, I'm told that I have an invalid user name/password!
8 Points
2013-05-17 2:38 am EST
To confirm, do you have more than one account with us? Please try testing using the primary domain on your account. If you look at the tutorial on <a href=''>this page</a>, you'll see the main domain listed as <strong>domain</strong> in the screenshot.

If that doesn't help, you may need to live chat with us so we can do some further testing with your account specifically.
5,399 Points
2013-05-17 9:09 am EST
I'm having this same issue, and the support person on Live Chat said they were able to log in with my credentials no problem. But I still can't login - in any browser. So what now? Live Chat again?
24 Points
2015-01-18 3:12 pm EST
Hello Kdemerly2,

Sorry for the continued problem. You should contact support again via phone/chat /mail to fix the issue because they can fix it for you over the phone WHILE you are connected. Also, this is done privately, whereas, the replies that we provide here in the Support Center are public domain. Make sure to stay on the chat or call with the tech support person until you can successfully login.

Arnel C.
41,374 Points
2015-01-19 10:52 am EST
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