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ICANN domain transfer policies have changed as of 1 December 2016. Updates to whois information are considered a change of ownership and may warrant a 60-day transfer lock.

In this guide we will show you how to update the WHOIS record for your domain in AMP. When a domain is registered, it is required to have accurate contact information listed in the WHOIS record. This allows the public to view the information regarding the owner of a domain, when they perform a WHOIS lookup. If you do not want your contact information listed publicly with your domain, Domain Privacy is available. On domains that do not have privacy, you can apply any changes to name, address, primary email address, and your phone number.

Important. If you are intending to transfer the domain at any point in the next few months, changes made in the first name, last name, organization name, or administrative email address are considered a change of ownership and may place a 60-day transfer lock on the domain. Read the ICANN transfer policy updates article linked above for more information.

How to Change Contact Information

  1. Login to AMP.
  2. Move your mouse over MY ACCOUNT, and click CONTACT INFORMATION.
  3. You will see your contact information listed, click the EDIT CONTACT INFORMATION button.
  4. Fill in your contact information
  5. You will then see a message stating "Your changes have been saved successfully"

That is how you can change contact information your Account Management Panel. Be sure to let us know below if you have any questions or comments.

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n/a Points
2016-12-20 12:49 am

I have ensured that I have the appropriate country code and it is still giving me an error. How should I proceed?

Staff
10,734 Points
2016-12-20 9:21 am
You may need to contact our customer service/billing team so they can access your account with the necessary security verification and take a look inside.

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